Catherine A. Fletcher
Harkcon Academy Instructor
Ms. Catherine A. Fletcher retired from the Federal Bureau of Investigation in 2016 out of her last assignment as the Section Chief for the Training Division’s Curriculum Management Section. She initially entered Federal service with the Department of Energy where she participated in developing financial systems within the Chicago Operations Office. She transferred to the Social Security Administration in Las Vegas, NV and excelled in developing technical worksheets and leading staff training for claim and service automation, for which she received a distinguished service award.
Catherine accepted a Financial Analyst position with the FBI in 1987 at the Las Vegas Field Office. Using her accounting and programing skills she developed a specialized accounting system that was implemented throughout the FBI, and her initiative was rewarded with an FBI Incentive Award and the 1992 U. S. Attorney General’s Award for Excellence in Administrative Support. That same year, Catherine transitioned to a Lead Computer Specialist and led a team to implement automation within the field office. In 1996, Catherine promoted to the Las Vegas Administrative Officer, a senior manager position, where she directed support operations for ten years. As a leader among her peers, she was elected to be a member of the FBI Director’s Administrative Officers’ Advisory Committee in 2000 and served as the Chairperson in 2002 and 2003.
In 2006, Catherine transferred to FBI Headquarters’ Human Resources Division and served as the unit chief of the Support Management Development Unit where she led a team to develop and establish competency models and professional staff career development in the FBI. After two years she accepted an assignment as Unit Chief of the Performance, Recognition and Awards Unit, where she managed three national programs.
Catherine was recruited to join the Leadership Development Program (LDP) in 2009. As the Assessment Team manager, she led the foundational research for the integration of assessments in FBI leadership development. During this endeavor, she benchmarked and assessed successful government and private sector leadership programs and methodology. As a result, Catherine and her team developed and implemented a state-of-the art learning program to engage current-day FBI managers using experiential learning, assessments, and leadership coaching. Catherine and the LDP team received the FBI Director’s Award for Excellence in Program Management in 2012 for this endeavor.
In 2011, Catherine was promoted into the Senior Executive ranks of the FBI as the Section Chief for the Training Division’s Curriculum Management Section. In this role, her primary responsibility was to stand-up a new section to develop a centralized approach to curriculum development and management while providing oversight of enterprise learning and mandatory training for the FBI. During her tenure in this role, she provided executive oversight for the development of the Basic Field Training Course for new agents and intelligence analysts trainees; the first integrated approach to training of agents and analysts in the FBI’s history. Upon the successful completion of this project, Catherine’s development team received the FBI Director’s Award for Excellence in Program Management in 2016.
Catherine earned a Bachelor of Science degree in Business Administration and a Master of Business Administration from the University of Nevada, Las Vegas, as well as a Graduate Certificate and certification in leadership coaching from Georgetown University in Washington, D.C.